Support Packages

We’re aware that quality support is as important as quality development so we’ve put our heads together to create some support packages and add-ons we’re sure will be a great help to you.

As part of our ongoing plan to improve the bundled support services to our customers we are now including the setup and hosting of a Development / Testing environment in new support plans. This new Brown Box initiative ensures that your web site changes and testing can go ahead with absolutely no negative impact or down time for your regular “live” site.

Sign up today and feel the security of your Personal Support Account in under 24 hours.

For those of you currently mid-project we typically will be looking after you via our Basecamp collaboration area until the project is launched or other defined milestones have been reached and you do not need a Support Package.

If you expect to be using over 10 hours per month regularly contact us and we’ll help customise a solution to your needs.

We look forward to working alongside you as we help you grow.

5 Star Support Premium Support On-Demand
Request Management Facility cross cross cross
Live Chat Support
9am-5pm AEST
cross cross cross
Phone Support
9am-5pm AEST
cross cross cross
Site and application files managed under version control cross cross
Automated deployment and rollback services cross cross
Stand-alone site development environment cross cross
Access to MyControl cross cross
Billing Increment 15 minutes 15 minutes 30 minutes
Included Hours 5 2 -
Additional Hours
(per hour)
$175* $175* $175*
Response Commitment 2 hours (During Business Day) Same Business Day As Available
Setup Fee Free Free -
Monthly Fee $875* p/m $335* p/m -
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Add-On Features

In-Site Live Support
This is where our WordPress customers (other platform users can apply for a special install) install a WordPress plugin we provide which enables direct chat with Brown Box while browsing and editing their sites. We can see what page you’re on and help you much more efficiently. All chats are recorded to your Personal Support Account for additional support actions if needed.

This is available to customers with Support Plans and is an add-on component at time of purchase for $50* per month.


If you are looking for our hosting packages you can find them here.

Need to raise a support ticket with us?    Request Support Now

 

After-hours Emergency Support
We can carry out after-hours and out-of-contract emergency support if required.  Hourly rate is $195* with a minimum of 1 hour billed.


* NB. All amounts are quoted excluding GST