SUPPORT

SUPPORT

Subscription And Ad Hoc Services

We offer a variety of Support Subscriptions to suit your organisational needs
Find Out More
Apply Now

We offer a variety of Support Subscriptions to suit your organisational needs
Find Out More
Apply Now

Subscription And Ad Hoc Services

We’re here for the long haul – to continue to support you over the life of your website. We offer support across a range of different streams, either bundled or ad hoc. Talk to us to find the package that’s right for you

WP Managed Maintenance

At Brown Box we understand the importance of the security and stability of your website.

We offer a managed maintenance service, to ensure your website core and plugins are all kept up to date, to optimise your software performance. Our dedicated in-house system administrator oversees this process.

All our sites are created with secure backups of your database. We also use CloudFlare to maximise your site performance and protect your site from external threats. Additionally, CloudFlare provides your site with an SSL certificate, indicating to your visitors and users that they can trust you with their sensitive information.

At Brown Box, we take on the risk and responsibility, to help protect your site and manage your services so that you can focus on the big picture.

Projects

Do you need support in making changes to your website? We can help you to bundle all the pieces together into a project to get the outcomes you need.

We use project management software to track time and manage the support process, to provide efficient and effective support services.

Tickets

We also use a ticketing system to provide support whenever you need it. Simply send through an email, we’ll receive your request and be able to track time against it to solve the problem. We use Teamwork Desk to make things happen.

Our help desk can deal with requests of all shapes and sizes, either ad hoc or with one of our support agreements for dedicated, proactive services for your website.

Find out more or submit a ticket over here

 

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