Christianityworks are long term Brown Box partners, and are an incredible organisation that are always looking to provide the best experience to their users. We were therefore tasked with the amazing opportunity to redesign their website theme, with a strong focus on navigation, and consolidation of their website content. We approached this challenge with careful consideration in both design and development departments to create a site that both looks great and provides the optimum User Experience.
“Since we engaged Brown Box to create a website designed to increase donor response, the impact has been nothing short of incredible. During major campaigns we now have upwards of 35% of our donations coming online (up from less than 5% before the new site).
What constantly amazes me about Brown Box is their ability to innovate on our behalf, to deepen our donor relationships. They don’t just think about the technology, they focus on the donor relationship and experience.
Virtually every month, we have new things going live to improve donor engagement and the donor experience.
We have seen our donations grow by 45% since implementing our new site in July 2013.
Much of that is due to the constant innovation that Brown Box brings to the table. The new donor management system that they implemented for us in 2015 is an integrated back-end to our website with streamlined workflow processing and an incredible level of granularity and segmentation in reporting. For instance, firrst time givers automatically end up in a queue for a thank you phone call. Donations of over $500 are also flagged for a personal touch, as are any people who become regular recurring givers online.
For instance, first-time givers automatically end up in a queue for a thank you phone call. Donations of over $500 are also flagged for a personal touch, as are any people who become regular recurring givers online. Today, BrownBox is a strategic partner and a vital part of our team. We couldn’t be happier that we chose BrownBox to be our innovative digital agency. Well done to Chris and the team!”